Common questions
What do you offer, and what don't you?
Therapy for children, teens, college students and adults, and psychological evaluations for ADHD, autism, and dyslexia and reading, ages 6 to 60, all by secure video across Texas. We don't prescribe medication, and our evaluations don't include a Full Scale IQ score or testing for a math or writing learning disorder.
How accurate is the cost you show?
We ask your insurance plan directly and show you what it reported: your deductible, your out-of-pocket maximum and your share, based on our contracted rates with your plan. Plans only count claims they have finished processing, so a recent visit somewhere else may not show yet. It is an estimate, not a guarantee of what your plan pays, and checking your coverage with your insurer is still your responsibility. If your plan's answer is unclear, we don't guess. We confirm your cost by phone within 1 to 3 business days.
Which insurance do you take?
We are in network with Aetna, Blue Cross Blue Shield, UnitedHealthcare and Optum, and Oscar Health, for both therapy and psychological testing. We don't accept Medicaid or CHIP. If your plan isn't one of these, you can be seen as a self-pay client, and we give you a superbill to submit to your plan for possible out-of-network reimbursement. HSA and FSA cards are accepted.
Who will I see?
You choose. After the cost step you see the clinicians who fit your age group, your needs and your plan, with each one's next opening. Our team includes licensed psychologists, a licensed psychological associate, a licensed clinical social worker and a supervised doctoral intern.
How soon can we be seen?
Most families have a first therapy session about five days after reaching out, and online requests can be made for times at least five days out. Each clinician's next opening is shown before you choose.
What if I don't see a time that works?
Call or text our clinic manager at (512) 240-2633. She can check for new openings, look at future availability, or add you to our waitlist.