Frequently Asked Questions

Everything You Need to Know About Virtual Psychotherapy

Free 15-Minute Consultations • In Network with Aetna, UHC & Optum · Call or text: (512) 240-2633

About Virtual Therapy

How does virtual psychotherapy work?

Virtual psychotherapy sessions take place over a secure, HIPAA-compliant video platform. You simply log in from your computer, tablet, or phone at your scheduled time. Sessions are the same length and use the same evidence-based approaches as in-person therapy. The only difference is that you connect from the comfort of your own home.

Is virtual therapy as effective as in-person therapy?

Yes. Research consistently shows that virtual therapy is equally effective as in-person therapy for anxiety, depression, family conflict, and emotion regulation work with young people. Many young people actually open up more easily in their familiar home environment, and parents appreciate the convenience.

What ages do you work with?

We provide psychotherapy for children, adolescents, and parents/caregivers. Our child and adolescent services typically begin around age 5 and extend through young adulthood. We also work with parents and caregivers of any age, as well as individuals dealing with health or medical concerns.

What technology do I need for virtual sessions?

You need a device with a camera and microphone (computer, tablet, or smartphone) and a reliable internet connection. We recommend a quiet, private space where you or your child can speak freely. We’ll send you a secure link before each session, no software downloads required.

Getting Started

How do I schedule my first appointment?

Start with a free 15-minute consultation. Call us at (512) 240-2633 or contact us online. During this brief call, we’ll discuss your needs, answer your questions, and determine if our services are the right fit for your family.

How often will we meet?

Most clients begin with weekly sessions. As progress is made, sessions may shift to biweekly or monthly. Your therapist will work with you to create a schedule that supports your goals while fitting into your family’s life.

What should I expect during the first session?

The first session is focused on getting to know you and understanding your concerns. For child and adolescent sessions, we may spend time with the parent(s) first, then the child, or both together. We’ll discuss goals, review relevant history, and begin developing a personalized treatment plan.

Payment & Insurance

How much does therapy cost?

Sessions with a licensed psychologist are $225, and sessions with a licensed psychological associate are $150. We walk through exact pricing during your free 15-minute consultation.

Do you accept insurance?

We are in network with Aetna, UnitedHealthcare (UHC), and Optum, and we are projected to be in network with Blue Cross Blue Shield of Texas by late September or early October. For self-pay families, many insurance plans offer out-of-network reimbursement. We’ve partnered with Thrizer to help you navigate the reimbursement process with ease. We’re happy to provide the documentation you need to submit claims to your insurance company.

Does Little Dove Psychology take Aetna, UnitedHealthcare, or Optum?

Yes. Little Dove Psychology is in network with Aetna, UnitedHealthcare (UHC), and Optum. Therapy sessions are billed through your insurance and you pay your plan's copay or cost share. Our UnitedHealthcare/Optum contract includes most United-family plans, such as UMR, United Behavioral Health (UBH), All Savers, Surest, Golden Rule, and UnitedHealthcare StudentResources. Blue Cross Blue Shield of Texas is projected for late September or early October.

How much does child therapy cost in Austin?

For families with Aetna, UnitedHealthcare, or Optum plans, sessions are billed through insurance at your plan's copay or cost share. For self-pay families, sessions with a licensed psychologist are $225 and sessions with a licensed psychological associate are $150. We provide superbills for possible out-of-network reimbursement, and HSA and FSA funds can be used.

Who does ADHD testing in Austin that takes insurance?

Little Dove Psychology offers complete ADHD evaluations, conducted virtually by pediatric neuropsychologists, for children, teens, and college students across Texas. For Aetna, UnitedHealthcare, and Optum members, the clinical portion of an evaluation may be billed to insurance. Evaluations include objective, FDA-cleared performance testing.

How quickly can my child start therapy?

Most families schedule a free 15-minute consultation first and can begin within the same week. We offer evening and weekend appointments seven days a week, so sessions can fit around school and work schedules.

Do you offer sliding scale or financial assistance?

We believe psychotherapy should be financially accessible. Contact us to discuss which option works best for your family’s budget.

Texas-Specific Questions

Can I receive virtual therapy anywhere in Texas?

Yes. Dr. Kroll is a licensed psychologist in Texas, and our practice is authorized to provide virtual psychotherapy to clients located anywhere within the state, from the Panhandle to the Rio Grande Valley, and everywhere in between.

Is virtual therapy legal and regulated in Texas?

Absolutely. Texas fully authorizes telehealth services, including psychotherapy delivered via video. The Texas State Board of Examiners of Psychologists regulates the practice, and all virtual sessions follow the same professional and ethical standards as in-person care.

I live in a rural part of Texas. Is virtual therapy a good option for me?

Virtual therapy is especially beneficial for families in rural Texas, where access to specialized child psychologists can be limited. All you need is an internet connection, and you’ll have access to the same level of expertise as families in the state’s major metro areas. Many of our rural Texas clients tell us that virtual therapy has been transformative for their families precisely because they couldn’t find specialized care locally.

Still Have Questions?

We’d love to hear from you. Reach out for a free 15-minute consultation.